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Aftersales Manager -Swindon
The Company:
Our award winning client is regarded as a leader in the sale and service of cars and commercial vehicles. They regard people as their most important asset and in order to remain leaders within the marketplace they want more professionals that are passionate about delivering the highest levels of customer service throughout their business.

Their teams are given full support and training in an environment that recognises and rewards success.

The Opportunity:
To help them achieve their goal, we are recruiting for an experienced Aftersales Manager to lead the successful Aftersales department at this well respected dealership. You will be responsible for leading the Aftersales team in delivering the highest level of customer experience, whilst maximising sales and profitability

The Successful Candidate:
Within your successful Service based history you will be able to demonstrate your ability with:
• Proven experience of leading and managing successful teams to deliver results.
• Proven experience in a Service Management capacity.
• A strong understanding of the service core process.
• Strong ability to lead, influence and coach others into delivering results.
• A driving license free from excessive penalties.
• Ability to ensure Team satisfaction, retention and engagement.
• Lead, coach, develop and manage the team to elevate their performance and behaviours, and deliver results.
• Manage workshop bookings to optimise utilisation
• Ensure Brand standards are maintained at all times including all processes and paperwork for warranty claims.
• Ensure profit is maximised through the sale of additional work and suitable products and services.
• Handle customer complaints to ensure a fair and equitable resolution for all parties ensuring root cause is identified and solutions implemented to minimise chance of recurrence.


To apply for this role in the strictest confidence, please contact Irving Mitchell Appointments on. Candidates who meet the criteria will be contacted shortly after CV submittal.

Irving Mitchell are automotive recruitment specialists. We handle many different roles and advertise, head hunt and represent professionals wishing to take their next career step within the automotive industry. Please contact us for further details on how we can help.

All applications are treated with discretion and adhere fully to the Data Protection Act 1998. Irving Mitchell is regarded as an employment agency within to the Conduct of Employment Agencies and Employment Businesses Regulations 2003.
£35-55k OTE + benefits - Swindon

Permanent

Full time

UK Only